mary.wang@sincoheren.com
Sincoheren headquarters
Warranty terms:
The seller offers A year warranty for free for the device , and lifetime service since receipt of delivery (except the damage on purpose and consumable part).
Within one year the seller offers spare parts free of charge if there are any parts that need to be replaced.
After one year the seller offers instruction and troubleshooting service free of charge. The buyer will need to look after shipping and the cost of the spare parts.
Local service is also available in our local offices in the USA and Europe.
Maintenance:
We will offer the whole life maintenance for only the cost price fee of the replaced accessory.
If the buyer encounters any machine malfunction or any other problems you can contact us the first time. Our engineer or after-sales director(who knows our machine well and has more than 10 years' experience in the service) will indicate what is the problem and give a quick response.
All of our machines are modular and designed that make checking and replacement easy.
There will be online guidance, video Chat, and an illustrator manual to guide you to make sure the machines work well.